FAQ

FAQ in Prescott Valley, AZ

Best Pick Disposal Frequently Asked Questions

1. What do I do if my pickup was missed?
a.Call our dispatcher immediately at 928-775-6659 and we will send our next available driver back to your area as quickly as possible.

2. When will I get serviced if my regularly scheduled service day ends on a holiday?

a. If a holiday falls on a regular scheduled collection day, service will be rendered either on that day or the day before the holiday. Please call the office for specifics regarding your account's service.

3. What is BPD's administrative holiday schedule?

a. Holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.

b. Thanksgiving Holiday Residential pickup will be scheduled for service and please have your can out the night before.

4. Do you accept any hazardous waste?

a. No, BPD does not collect or dispose of any hazardous waste. Hazardous waste is not permitted in any of the solid waste or recycling dumpsters.

5. What is hazardous waste?

a. Flammable products, personal care products such as medication, acid or wet cell batteries, lead, bio-hazardous waste materials, railroad ties, automotive batteries and tires, used motor oil, paint, home cleaning products, pesticides, rechargeable batteries, large appliances (refrigerators), explosives, live ammunition, or weapons are considered hazardous wastes and must be recycled/disposed of with great care at an authorized hazardous waste disposal site.

6. What does the recycling symbol with the three arrows represent? Reduce, Reuse, Recycle

a. The recycling symbol with the three arrows represents the three steps in the recycling process. 1) Collection and processing of recyclable materials, 2) Manufacturing of those materials into new products, and 3) Products sold to consumers which then starts the process over again.

7. What items does BPD recycle?

a. We currently recycle metal, cardboard, wood/wood pallets, tree limbs, dirt/aggregate, concrete, brick, and stone. We attempt to divert as much materials away from the landfills whenever possible.

8. What forms of payment do you accept?

a. Your payment may be made by these methods:

i. Mail – Send a check, cashier's check or money order with the bottom portion of your bill. Do not send cash. Mail to: PO Box 26082 Prescott Valley, AZ 86312-6082.

ii. In Person – We accept cash, checks*, cashier's checks, money orders, and credit cards at 3080 N Navajo Dr Suite B Prescott Valley, AZ 86314; located at the northwest corner of Navajo and Florentine in the Sierra Plaza (white building with the blue trim).

*Note: We do not accept personal or business checks on any COD accounts. You must establish a credit account in order to remit check payments to BPD – whether personal or business checks.

iii. Telephone – We accept all major forms of credit and debit cards by telephone including: Visa, MasterCard, Discover and American Express.

iv. Online- By going to www.bestpickdisposal.com

9. When is my payment due and what happens if I make a late payment?

a. For billable customers, your payment is due and payable 10 days from the date of the invoice.

b. BPD invoices Roll-off, Construction, and Portable toilet customers on the 1st of each month. BPD invoices Front-end Load Commercial and Residential customers monthly on the 20th of each month for the upcoming month of service.

c. For those customers who do not have established credit accounts they will be considered C.O.D. (Cash due on demand) and must pay in advance, prior to delivery of the container.

d. Customer shall pay all charges, pro-rations and adjustments as set out on the Service Agreement within ten (10) days of receipt of BPD's invoice. Payments not received within such time will be considered late and will incur a late fee/finance charge of 0.83% per month with a minimum fee of $15.00 for all past due amounts accruing from the date of the invoice at a rate of 10% per annum.

10. What if I need an extra haul or pick up?

a. You may order an additional haul for your Roll-off container by calling our office. All COD accounts will be required to pay for the additional haul in advance to BPD dispatching the driver to the job site.

b. You may order an extra pick up for your Front-end load container at any time. If you recognize that you need more weekly service, you may choose to increase your frequency of service on a permanent basis. You will need to contact BPD dispatcher to make these service requests and/or permanent changes to your account.

c. Residential customers can put up to three 33-gallon bags of trash for an additional $5 at the same time of their residential service. An additional $1 per bag is charged for more than three bags. Our BPD office staff needs to be notified in advance of additional trash being placed curbside in order to notify the drivers of the additional bags.

11. Is there a weight limit restriction of the waste I dispose of into the containers?

a. A maximum of 50 lbs. is permitted in residential containers.

b. A maximum of 750 lbs. is permitted in Front-end load containers.

c. A maximum of 10 tons is permitted in Roll-off containers.

12. What if I need to change or cancel my service order?

a. You may cancel or change any order by calling us. All order modifications must occur a minimum of 4 hours in advance of the original service date and time to allow for processing. If you do not allow for enough processing time to cancel or change an order you may incur a trip cancellation fee.

13. How far in advance should I request service?

a. Call the office 24-48 hours in advance and we can guarantee the best service.

14. How do you use my billing information?

a. All the required information is used for internal purposes only and will not be shared with any 3rd party companies.